Our general dispatch timeframe is 2-4 working days (Monday - Friday) after your order has been placed. We work hard to try and get your orders out as soon as possible, and a lot of the time that means it is dispatched the next day, but as a small business we can unfortunately not guarantee this. All orders are sent tracked via Royal Mail, and you will receive your tracking number in your dispatch email - please allow up to 24 hours for the tracking to update from dispatch.

Royal Mail Tracked 48 means you are more than likely to receive your order within 48 hours after dispatch. It doesn't mean you'll receive it 48 hours after your order is placed. An exact delivery date cannot be guaranteed as this is dependent on many things that are out of our control, including weekends, Bank Holidays, delivery vehicles breaking down, bad weather, and other unforeseen circumstances. 

Tracked 48 has a delivery aim of 2 days for over 94% of postcodes. We use Royal Mail International Tracked for our overseas customers, which has delivery aim of 5-7 working days. 

Once your order has been dispatched, we do not have any control over it’s location and delivery date. Unless it is returned to us through failed delivery, you will need to contact Royal Mail for any further updates you require.

Postage and packaging for UK orders is a flat rate of £3.50 for tracked delivery, or free for orders over £50.00. International postage costs are dependent on your location and are therefore calculated at the checkout

Our dispatch labels are automatically generated, therefore it is your responsibility to ensure that the address you provide at the checkout is complete and correct. Please contact us as soon as possible if you notice your address is incorrect on your confirmation email, but please note we cannot guarantee it can be changed after you place your order. 

If you notice your address is incorrect once you have received a dispatch email, we are unable to issue a replacement or refund unless your order is returned to us from failed delivery.

Unfortunately this is not possible as our system auto generates our dispatch labels for each order. All orders will be packed per order number and you will receive separate tracking numbers for each order.

International orders may be liable to pay import duties and custom taxes when ordering from outside of the UK. Unfortunately this is standard practise when ordering from anywhere outside of your country. These charges are not set by Love From JXY and it is the customers responsibility to pay them. Should you refuse to pay these charges, you will not receive your order and any charges we incur from returning your order will be deducted from your refund.

Please contact your local customs office if you require any further information.

Our jewellery is stainless steel. Most people refer to 925 sterling silver as "real silver", which is an alloy composed by weight of 92.5% silver and 7.5% other metals, usually copper or zinc. Copper & zinc aren't completely waterproof & tarnish free, meaning overtime they can rust or discolour. Because of this, we don't use 925 sterling silver, and instead source high grade stainless steel for our jewellery products. This is arguably better than 925 sterling silver as it is a strong metal made from iron and carbon, that is highly durable and hypoallergenic.

Gold & black stainless steel products are plated with an equally as durable coating to add the colour to the stainless steel.

Stainless steel is a natural and hypoallergenic metal made from iron. It is waterproof and tarnish free, therefore your skin should experience no irritation or discolouration.

99% of our jewellery products are stainless steel, however there are a few items that have zinc alloy components (for example, the metal detailing and magnets on our best selling Amity bracelets). Zinc alloy is a type of metal that doesn’t offer waterproof & tarnish free properties like stainless steel, but can still last many years if looked after correctly (no water, beauty/cleaning products etc).

Please check the product description of what you're buying to be sure of it's materials, as this information is always included.

I'm afraid Mystery Boxes and Lucky Dips are heavily discounted, meaning they're sale items are therefore non refundable. This also means they cannot be swapped or changed, as it defeats the point in them! Full terms are conditions are stated in the product description of both the Mystery Boxes and Lucky Dips, so please ensure you're reading this and happy with the terms before you make a purchase.

We use high quality 170gsm paper in our books which will leave no bleed through with 90% of pens, therefore you're unlikely to experience any problems. However, this is down to the pens you choose to use, and we strongly advise against using permanent or alcohol markers. Anything water based is fine!

We have a list of recommended tried and tested pens on our Instagram here.

If you have an issue upon receiving your order and your colouring book is unused, please contact us as soon as possible so we can rectify the issue. However, we cannot be held liable for any general wear and tear to your book once you have started using it.

We are very proud of the quality of our books and most of the time incur no issues. Our supplier uses sustainable materials and bind the books with a lot of care and attention, but naturally staples can sometimes come loose, and paper can naturally tear. It is the customers responsibility to look after their book to prevent this happening.

All of our products are unisex, including our clothing, meaning we do not do womens/mens sizes. We aren't able to tell you what a particular size equates to in womens sizes, as womens sizes aren't consistent across different shops. They are standard unisex size, so you can compare to whatever size you get your band tees in! Please check the product description for the exact measurements.

Unless a product states it is 'Limited Edition' in the caption or is in a clearance sale, it will be restocked as soon as possible. Please follow us on Instagram as this is the best place for restock announcements.

To sign up to our loyalty programme, please click the 'JXY Loyalty' button on the bottom righthand corner of our website (it'll be a little star icon if you're on mobile). Once you have joined, when shopping on Love From JXY, just ensure you're logged in using the same email address every time, and your points will build into your account with each order.

Log in to your JXY Loyalty account via the button on the bottom righthand corner of the website. When you're logged in, you can check your points balance and create your bespoke discount codes once you have at least 500 points. You will earn 10 points for each £1 you spend, and each 100 points you earn is worth £1.

Discount codes do expire, so please do not generate the code until you are ready to place an order. If you try to save it for a later date it is likely to expire and you will lose the points used to create the code. The code is also bespoke to your account and email address, so it will not work if shared elsewhere.

If your discount code isn't working, it usually means it has expired because it was generated before the order was being placed. Our loyalty scheme is managed by a third party app meaning the bespoke discount codes that are generated are not controlled by us, and we cannot issue you a new code if yours has expired.

It's also been noted that being logged in with ShopPay sometimes interferes with discount codes so please log out and try again if that is the case.

Any discount codes - whether general or from JXY Loyalty - can only be added at the checkout and we cannot add it retrospectively, so please don't forget to use it!

We do not offer exchanges, however please email as as soon as possible if you would like to return your item for a refund and you can re-order the preferred item. Returns need to be queried within 30 days of purchase and should we be able to accept your return, the item needs to be unused, in its original packaging.

We do not accept returns on sale items, ear/piercing jewellery, Lucky Dips or Mystery Boxes.

Please read our full Returns & Refunds Policy and email us before returning your items.

In the unlikely circumstance that you receive a damaged product, please contact us as soon as you receive your order so we can help. We operate a standard 30 Day Returns Policy so we are unable to assist after this time period under any circumstances.