Our general dispatch timeframe is 2-4 working days (Monday - Friday) after your order has been placed. We work hard to try and get your orders out as soon as possible, and a lot of the time that means it is dispatched the next day, but as a small business we can unfortunately not guarantee this. All orders are sent tracked via Royal Mail, and you will receive your tracking number in your dispatch email - please allow up to 24 hours for the tracking to update from dispatch.

Royal Mail Tracked 48 means you are more than likely to receive your order within 48 hours after dispatch. It doesn't mean you'll receive it 48 hours after your order is placed. An exact delivery date cannot be guaranteed as this is dependent on many things that are out of our control, including weekends, Bank Holidays, delivery vehicles breaking down, bad weather, and other unforeseen circumstances. 

Tracked 48 has a delivery aim of 2 days for over 94% of postcodes. Once your order has been dispatched, we do not have any control over it’s location and delivery date. Unless it is returned to us through failed delivery, you will need to contact Royal Mail for any further updates you require.

Unfortunately due to new shipping regulations put in place in December 2024, we are no longer able to ship worldwide. We hope to be able to re-introduce this in the future, but as it stands we only ship to the UK, excluding Northern Ireland.

Postage and packaging for UK orders is a flat rate of £3.90 for tracked delivery, or free for orders over £50.00.

Our dispatch labels are automatically generated, therefore it is your responsibility to ensure that the address you provide at the checkout is complete and correct. Please contact us as soon as possible if you notice your address is incorrect on your confirmation email, but please note we cannot guarantee it can be changed after you place your order. 

If you notice your address is incorrect once you have received a dispatch email, we are unable to issue a replacement or refund unless your order is returned to us from failed delivery.

Unfortunately this is not possible as our system auto generates our dispatch labels for each order. All orders will be packed per order number and you will receive separate tracking numbers for each order.

We have two different styles of colouring books and the answer is different for both.

Adult Colouring Books: We use high quality 170gsm paper in our books which will leave no bleed through with 90% of pens, therefore you're unlikely to experience any problems. However, these books are double side printed, meaning we we strongly advise against using permanent or alcohol markers as they do bleed through paper. Anything water based is fine! We have a list of recommended tried and tested pens on our Instagram here.

Cosy Girl Era book: We use the same high quality 170gsm paper for this book, however this one is single side printed meaning you are welcome to use alcohol markers! Just pop a bit of card inbetween the pages you're working on to protect the next page.

If you have an issue upon receiving your order and your colouring book is unused, please contact us as soon as possible so we can rectify the issue. However, we cannot be held liable for any general wear and tear to your book once you have started using it.

We are very proud of the quality of our books and most of the time incur no issues. Our supplier uses sustainable materials and bind the books with a lot of care and attention, but naturally staples can sometimes come loose, and paper can naturally tear. It is the customers responsibility to look after their book to prevent this happening.

Our jewellery is stainless steel. Most people refer to 925 sterling silver as "real silver", which is an alloy composed by weight of 92.5% silver and 7.5% other metals, usually copper or zinc. Copper & zinc aren't completely waterproof & tarnish free, meaning overtime they can rust or discolour. Because of this, we don't use 925 sterling silver, and instead source high grade stainless steel for our jewellery products. This is arguably better than 925 sterling silver as it is a strong metal made from iron and carbon, that is highly durable and hypoallergenic.

Gold & black stainless steel products are plated with an equally as durable coating to add the colour to the stainless steel.

Stainless steel is a natural and hypoallergenic metal made from iron. It is waterproof and tarnish free, therefore your jewellery shouldn't tarnish and your skin should experience no irritation or discolouration.

Please check the product description of what you're buying to be sure of it's materials, as this information is always included.

Our mystery products are heavily discounted, meaning they're sale items are therefore non refundable. This also means they cannot be swapped or changed, as it defeats the point in them! Full terms are conditions are stated in the product descriptions, so please ensure you're reading this and happy with the terms before you make a purchase.

Unless a product states it is 'Limited Edition' in the caption or is in a clearance sale, it will be restocked as soon as possible. Please follow us on Instagram as this is the best place for restock announcements.

We do not offer exchanges, however please email as as soon as possible if you would like to return your item for a refund and you can re-order the preferred item. Returns need to be queried within 30 days of purchase and should we be able to accept your return, the item needs to be unused, in its original packaging.

We do not accept returns on sale items, ear/piercing jewellery, Mystery Boxes and 'Get What You Get'.

Please read our full Returns & Refunds Policy and email us before returning your items.

In the unlikely circumstance that you receive a damaged product, please contact us as soon as you receive your order so we can help. We operate a standard 30 Day Returns Policy so we are unable to assist after this time period under any circumstances.